Privacy Policy

Effective Date: July 7, 2025

Offmeals is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

We collect the following information when you interact with our platform:

• Personal Information: Name, email address, phone number, delivery address, and account details.
• Order Details: Meal preferences, tiffin sizes, quantity, delivery timings, and order history.
• Payment Information: While payments are processed through secure gateways, we may store wallet balance and transaction history for order management and refunds.
• Communication Data: Any correspondence with our support team (e.g., emails, live chat) may be recorded for quality and support purposes.

2. How We Use Your Information

• Process and deliver your tiffin orders.
• Manage your account, including cancellations and refunds.
• Communicate with you regarding your orders, updates, or issues.
• Provide customer support via email or live chat.
• Improve our services and user experience.

3. Cancellations & Refunds

When you cancel an order within the allowed timeframes (as mentioned in our Terms & Conditions), the refund is credited to your Offmeals Wallet. Your wallet balance is stored securely and can only be used for future purchases on our platform.

4. Updating Your Personal Information

If you wish to update your delivery address, contact number, or any other personal details, you can email us directly at support@offmeals.com. We’ll process your request as quickly as possible.

5. Data Security

We take reasonable steps to protect your information:

• All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
• User credentials are securely stored.
• Access to your data is limited to authorized personnel only.

6. Sharing of Information

We do not sell, rent, or share your personal data with third parties, except as required to:

• Fulfill delivery and payment operations.
• Comply with legal obligations.
• Improve our operational infrastructure (e.g., trusted service providers under strict confidentiality agreements).

7. Cookies and Tracking

We may use cookies to enhance user experience and gather analytics. Cookies help us:

• Remember your preferences and login state.
• Analyze traffic and improve our platform.

You can manage your cookie preferences through your browser settings.

8. Your Rights

You have the right to:

• Access and review your personal data.
• Request correction or deletion of your information.
• Withdraw consent where applicable.

To exercise your rights, contact us at support@offmeals.com.

9. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from children under 18.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised "Effective Date."

11. Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to contact us at:
📧 support@offmeals.com
💬 Or use our Live Chat feature available on the website.